FAQ
Here we answer the most popular questions about our service.

If you didn't find the answer, just contact your account manager on Instagram (@balicleanwater) or by WhatsApp
  • Is it safe for drinking?
    Our filters eliminate 99.999% of microbial pathogens, making it impossible to get "Bali Belly" (acute gastrointestinal infections) from consuming, washing, or handling fruits, dishes, or washing teeth.
    The water after our filtration meets dialysis purity standards for microbial safety.
  • What's special about your filters?
    We're using the most advanced water filtration technology - special nano-scale membranes that are used by NASA, Hospitals and Industrial water filtration plants.
    It filters out biological pathogens and microplastics and keeps vital minerals intact.
    This is the first time this technology is being offered for Villas in Bali.
  • What's the "maximum safety" package?
    Our filters already provide an unprecedented level of safety, 1000 times better compared to ceramic filters commonly used in Bali (these are only approved for emergency water filtration). But if you want to add more layers of protection, we can add and under th sync water filtration system and provide a monthly water monitoring and sanitation service (WaterCare+)
  • Do you test the water?
    Within every Villa package, we test your water on 20 parameters to determine whether any other contamination is present and whether you will benefit from adding another filtration stage (such as carbon, a water softener, or a heavy metals absorption stage)
  • How long do the filters last?
    We use stainless steel housing for the main filtration stage, which basically lasts forever - you can pass it on to your children if it has been maintained properly.
    The filters themselves last up to 4 years, but require regular maintenance and flushing (we provide maintenance service on demand). If your water is visually clear, you can expect a maintenance cycle every 6 months.
Contact us with any convenient way:
E-mail: hello@company.com
Phone: +123 466 567 78
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e-mail us: hello@company.cc